refund policy

RETURNS

We have a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at thefabricmerchantuk@gmail.com. Please note that returns will need to be sent to the following address:
A2 Gadd St, Nottingham, NG7 4BJ, United Kingdom

If your return is accepted, we will send you further information including the address that you are to ship the parcel to. The cost of return postage is to be paid by the customer- we do not offer free returns.

We do not refund for the costs of the initial postage unless the item is faulty. 

Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected.

You can always contact us for any return questions at thefabricmerchantuk@gmail.com.

All 'samples' orders are non-refundable.

Samples are not individually labelled unless the samples ordered together are similar in the type of fabric or colours.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at thefabricmerchantuk@gmail.com.